LaBome Catering wants to exceed your expectations with 100% satisfaction. Unfortunately, once a meal has left the kitchen, we are unable to accept returns or exchanges, or issue refunds. However, if you weren't satisfied with a meal, made a mistake in your ordering, or the staff made an error, we will happily fully replace your meal! Please send us a message through email within 12 hours from receiving your order to request for a replacement. Replacements are never guaranteed and will be reviewed on a case by case basis. Same day cancellations for placed orders are all subject to a refilling fee equivalent to the total cost of the order. Cancellations for all orders must be made 48 hours prior to the date of delivery/pickup or within 12 hours of being purchased, for up to 50% refund. Customers are allowed to modify their delivery/pickup date once (1).
You are liable for choosing the most suitable delivery/pickup method. When you choose the inappropriate method, we can’t refund your order. Sorry, we can’t refund delivery charges. We’re not accountable for spoilage/damage after shipping your order. We suggest keeping the meals no more than five days unless immediately frozen.
If you have any other questions, please feel free to contact us at (832)-857-3177 or email us at Chef@labomecatering.com and expect that we will get back to you as soon as possible.
